Ordering, shipments and returns
How do I place an order?
To place an order, visit our on-line store or contact us by email for more information.
What is the difference between containerized and bare root peonies?
Bare root peonies can be ordered throughout the year. Roots are harvested in the autumn. They are carefully packaged and accompanied with a brief description. The exact timing for pick-up and shipment depends on the weather.
Containerised peonies are available in spring. They are available at our nursery or at the garden shows we attend. The size of roots in our 7L containers is identical to the freshly dug roots we sell in autumn.
Are all peony varieties available at all times?
We grow peonies in a 3-year cycle; therefore it is possible that certain varieties are not always available. We try to maintain an adequate supply, but this is not always feasible. New varieties, however, are added continuously. If a variety is out of stock, we will contact you by e-mail and suggest a replacement. It is up to you to reconfirm the order.
How can I pay for my order?
Orders are reserved as soon as we receive full payment. Orders are prepared in order of receipt of payment. We accept payments via several cards on our shopping website, as well as via wire transfer to the following account:
Bank Name: BNP Paribas Fortis
Bank Code: GEBABEBB
Account Owner: Trian bvba - Graefswinning
IBAN: BE45 0016 1637 8189
Are my debit or credit cards payments save?
The Strong Customer Authentication (SCA) rules from the PSD2 are being introduced to increase the safety of online payments. SCA applies to payments with both debit and credit cards for companies in the European Economic Area (EEA) with customers from the same area as of the 14th of September 2019.
We are ready for the SCA and all online payments are processed on the basis of the "two factor authentication" principle, regardless of where you are in the EEA and whether the government in your country decides to postpone enforcement.
We will send an e-mail confirmation upon receipt of full payment for the goods and shipping costs. Should there be a problem with the availability of a variety due to natural or other circumstances, we will inform you by e-mail. In this case, we will reimburse the prepaid amount for the corresponding part of the order.
Wire transfers will be returned to the owner of the account, card payments will be returned accordingly. We are not liable for any other costs or damages you might incur due to the unavailability of a specific variety. Orders are accepted at our sole discretion but are normally accepted if the goods are available and full payment has been received.
May I cancel an order?
If you wish to cancel your order, please inform us of your decision in writing, preferably by e-mail. Please include your order details and number. Cancellations after the first of September are subject to a 15% cancellation fee. Wire transfers will be returned to the owner of the account, card payments will be returned accordingly.
I live in an EU member state. Am I subject to VAT?
For deliveries to companies within the EU with a valid VAT number, no VAT is charged. In all other cases, the legal VAT rates apply. Our prices include VAT.
When will my peonies be shipped?
Bare root peonies will be shipped, extreme weather conditions excluded, from early October through late autumn, or until weather conditions permit. To the Scandinavian and Baltic countries we try our utmost to ship earlier.
Container grown peonies are only available for pick-up!
How will they be shipped?
The carefully wrapped peonies are shipped via postal or courier services. We include a note with information concerning their treatment on arrival. Once shipped, we will send the tracking number and web address of the relevant service to the e-mail address you provide. If a package appears to be damaged when received, please sign for the package, indicating it as damaged, and contact us immediately. Non-collection or a missed delivery resulting in damaged plants or goods is the responsibility of the addressee.
What quality can I expect?
We do our absolute best to send only the highest quality roots. The tree peonies sold are 2-3 year or 3-5 year old grafted plants. Herbaceous and Itoh peonies have 3-5 eye roots. Peonies are living plants, and problems can sometimes occur. If so, please notify us within 7 days of receipt of your package. We are happy to provide additional advice on how and where to plant your peonies. Due to circumstances beyond our control, however, we cannot guarantee the result.
Will my peonies flower next spring?
When choosing and preparing the roots, we seek a balance between the roots and shoots. As a result, the plant has the ability to produce one or more flowers the following spring. Unfortunately, we cannot guarantee flowers the first year. Especially the Itoh varieties and large double lactifloras will test your patience for at least an additional year. But they are definitely worth the longer wait.
A peony needs a rest period before achieving full development. The first flowers are merely an indication of what is yet to come. If you have any doubts concerning the peonies purchased at Graefswinning, simply send us a photo of the flower, the plant and surroundings together with a copy of the order, and we will investigate and rectify whenever possible.
How much does it cost to ship?
We apply a fixed shipping fee for each country for maximum 30 peonies. Please check the table below. Please contact us for a quote for other quantities or destination.
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* An island surcharge applies, please contact us for a quote.
Please note: For deliveries outside the EU.
Please contact us for a quote on shipping costs, shipping and phytosanitary certificates and/or any other requirements so we can deliver your order in accordance to customs regulations outside the EU without extra delay.
If you have any additional questions about ordering, shipping, or anything related to peonies, feel free to contact us anytime.