Delivery and payment

Order and shipping terms for peony roots and cut flowers.

How do I place an order? 

To place an order, visit our on-line store or contact us by email for more information. 

How can I pay for my order? 

Orders are reserved as soon as we receive full payment. Orders are prepared in order of receipt of payment. If your payment does not follow the order in a reasonable time frame of several days, the order will be cancelled. We accept payments via credit and debit cards on our shopping website, as well as via wire transfer to the following account: 

Bank Name: BNP Paribas Fortis 

Bank Code: GEBABEBB 

Account Owner: Trian bvba - Graefswinning 

IBAN: BE45 0016 1637 8189 

Are my debit or credit cards payments save? 

The Strong Customer Authentication (SCA) rules from the PSD2 are being introduced to increase the safety of online payments. SCA applies to payments with both debit and credit cards for companies in the European Economic Area (EEA) with customers from the same area as of the 14th of September 2019.

We are ready for the SCA and all online payments are processed on the basis of the "two factor authentication" principle, regardless of where you are in the EEA and whether the government in your country decides to postpone enforcement.

Order confirmation? 

We will send an e-mail confirmation upon receipt of full payment for the goods and shipping costs. Should there be a problem with the availability of a variety due to natural or other circumstances, we will inform you by e-mail. In this case, we will reimburse the prepaid amount for the corresponding part of the order. 

Wire transfers will be returned to the owner of the account, card payments will be returned accordingly. We are not liable for any other costs or damages you might incur due to the unavailability of a specific variety. Orders are accepted at our sole discretion but are normally accepted if the goods are available and full payment has been received.

I live in an EU member state. Am I subject to VAT? 

For deliveries to companies within the EU with a valid VAT number, no VAT is charged. In all other cases, the legal VAT rates apply. Our prices include VAT.

PEONY ROOTS - AUTUMN DELIVERY

What is the difference between containerized and bare root peonies? 

Bare root peonies can be ordered throughout the year. Roots are harvested in the autumn. They are carefully packaged and accompanied with a brief description. The exact timing for pick-up and shipment depends on the weather. 

Containerised peonies are available in spring. They are available at our nursery or at the garden shows we attend. The size of roots in our 7L containers is identical to the freshly dug roots we sell in autumn. 

Are all peony varieties available at all times? 

We grow peonies in a 4-year cycle; therefore it is possible that certain varieties are not always available. We try to maintain an adequate supply, but this is not always feasible. New varieties, however, are added continuously. If a variety is out of stock, we will contact you by e-mail and suggest a replacement. It is up to you to reconfirm the order. 

May I cancel an order? 

If you wish to cancel your order, please inform us of your decision in writing, preferably by e-mail. Please include your order details and number. Cancellations after the first of September are subject to a 15% cancellation fee. Wire transfers will be returned to the owner of the account, card payments will be returned accordingly. 

When will my peony roots be shipped? 

Bare root peonies will be shipped, extreme weather conditions excluded, from early October through late autumn, or until weather conditions permit. To the Scandinavian and Baltic countries we try our utmost to ship first.

Container grown peonies are only available for pick-up! 

How will they be shipped? 

The carefully wrapped peonies are shipped via postal or courier services. We include a note with information concerning their treatment on arrival. Once shipped, we will send the tracking number and web address of the relevant service to the e-mail address you provide. If a package appears to be damaged when received, please sign for the package, indicating it as damaged, and contact us immediately. Non-collection or a missed delivery resulting in damaged plants or goods is the responsibility of the addressee.

What quality can I expect? 

We do our absolute best to send only the highest quality roots. The root size differs per variety. Peonies are living plants, and problems can sometimes occur. If so, please notify us within 7 days of receipt of your package. We are happy to provide additional advice on how and where to plant your peonies. Due to circumstances beyond our control, however, we cannot guarantee the result. 

Plantpassport? 

We are a peony farm and we only sell our own products. Our peonies have a plant passport.

A plant passport contains essential information for trading seeds, cuttings, plants and trees within the EU. The passport states the identity and origin of the product and details of the producer. This information is mandatory. The yearly control is in the hands of favv-afsca.be.

Will my peonies flower next spring? 

When choosing and preparing the roots, we seek a balance between the roots and shoots. As a result, the plant has the ability to produce one or more flowers the following spring. Unfortunately, we cannot guarantee flowers the first year. Especially the Itoh varieties and large double lactifloras will test your patience for at least an additional year. But they are definitely worth the longer wait. 

A peony needs a rest period before achieving full development. The first flowers are merely an indication of what is yet to come. If you have any doubts concerning the peonies purchased at Graefswinning, simply send us a photo of the flower, the plant and surroundings together with a copy of the order and label, and we will investigate and rectify whenever possible. 

How much does it cost to ship?

There is a fixed charge for postage and packing for orders of 1 to 100 peony roots within the EU. Please refer to the table below.

In addition to home delivery, in some countries we also offer collection from a designated DPD Pick up point in your area. If you know the address of the Pick up point, please create your preferred DPD pickup point as the delivery address. Or leave a note in the comment box at check out, we are here to help. Here is the link to the DPD Pick up points per country.

For countries where there is no DPD Pick up option at checkout, the option is sometimes provided in the email you receive when the package is ready to ship.

Orders can also be collected at our Autumn Open-Door Days.

* An island surcharge applies, please contact us for a quote.

For delivery to Ukraine, please contact us.

For delivery in Switzerland and Liechtenstein, the combined shipping (15.00€) and transporter customs clearance charge (44.00€) is €59.00 for a package weighing between 0 and 30.00kg. Swiss VAT and other duties or charges apply on importation. These costs are not included in the price of the goods or the shipping cost and are the responsibility of the customer. As a guideline delivery may take between 7 and 14 days.

PEONY CUT FLOWERS SPRING DELIVERY

24-hour cool-controlled delivery to Belgium and Luxembourg. *

Orders paid before 18:00 will be dispatched the next shipping day and delivered the day after.

• For delivery on Saturday order on Thursday.
• For delivery on Tuesday order on Friday, Saturday or Sunday.
• For delivery on Wednesday order on Monday.
• For delivery on Thursday order on Tuesday.
• For delivery on Friday order on Wednesday.

Overnight Express delivery to France, Germany Austria, Finland and Sweden.* In France, a two-day Fresh service is also available in the Paris region.

Orders paid before 14:00 will be despatched on the same or next available day. Delivery before midday.

• For delivery on Tuesday order on Thursday after 14:00, Friday, Saturday, Sunday or Monday before 14:00.
• For delivery on Wednesday order on Tuesday before 14:00.
• For delivery on Thursday order on Wednesday before 14:00.
• For delivery on Friday order on Thursday before 14:00.

*EXCEPTION: No delivery or courier collection at the farm on public holidays, Ascension Day and Whit Monday.

When shipped you will receive two text messages or emails from our courier service. The first e-mail or text message is send to inform you that the courier service received the package and will deliver the package the next day. The second e-mail or text message leaves the morning of the delivery. Exact delivery times will depend on the service available to your address. 

How much does it cost to ship?

We apply a fixed shipping fee per package. Please check the table below.

We do not ship to hospitals or institutions where we feel timely delivery is difficult.

Please review your shipping and email address and telephone number carefully when inputting your order. Incorrect delivery addresses will incur a 20€ fee for changes or redirects once the package has been submitted to the courier and a timely delivery cannot be guaranteed once a tracking number has been issued. We are not responsible for any issues resulting from incorrect delivery information provided.

The carefully wrapped flowers are shipped via Fresh or Express courier services. Once shipped, we will send the tracking number and web address of the relevant service to the e-mail address you provide. If a package appears to be damaged when received, please sign for the package, indicating it as damaged, and contact us immediately.

Non-collection or a missed delivery resulting in damaged goods is the responsibility of the addressee.

Graefswinning is not responsible for packages received after the specified delivery date, or packages that are lost, stolen or damaged once in the hands of the courier. In the event your package is stolen, delayed or damaged, please contact us so we can file a claim by the shipping company. If the claim is paid by the shipping company, we will issue a credit to your account. Claims take 30-90 days to be evaluated and paid. In the mean time we will try to rectify the situation.

What quality can I expect? 

We do our absolute best to send the highest quality peony cut flowers. The peonies are shipped as closed buds, unless otherwise indicated. Depending on the variety they will need a few days to fully open.  

Refunds & Returns 

Thank you for supporting Graefswinning Peonies, grown, harvested and delivered with care.